{"id":365,"date":"2026-02-20T16:00:44","date_gmt":"2026-02-20T16:00:44","guid":{"rendered":"https:\/\/stratagemonline.com\/pg\/?page_id=365"},"modified":"2026-04-01T13:10:10","modified_gmt":"2026-04-01T13:10:10","slug":"privacy","status":"publish","type":"page","link":"https:\/\/stratagemonline.com\/pg\/gg\/privacy\/","title":{"rendered":"Privacy"},"content":{"rendered":"

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Privacy Policy<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=”.vc_custom_1774877936305{padding-top: 100px !important;}”]Last Updated: 30\/03\/2026<\/em><\/p>\n

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  1. Introduction<\/strong><\/li>\n<\/ol>\n

    Plug-n-Go Limited, Plug-n-Go (CI) Limited, and Plug-n-Go (Gibraltar) Limited (together “Plug-n-Go”, “we”, “us”, “our”) are committed to protecting your privacy and personal data.<\/p>\n

    This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our electric vehicle charging services.<\/p>\n

      \n
    1. Who We Are<\/strong><\/li>\n<\/ol>\n

      UK Operations<\/strong>
      \nPlug-n-Go Limited
      \n71-75 Shelton Street, Covent Garden
      \nLondon WC2H 9JQ
      \nUnited Kingdom<\/p>\n

      Guernsey Operations<\/strong>
      \nPlug-n-Go (CI) Limited
      \nInsert new address<\/em>
      \nChannel Islands<\/p>\n

      Gibraltar Operations<\/strong>
      \nPlug-n-Go (Gibraltar) Limited
      \n19A Town Range, PO Box 872
      \nGibraltar GX11 1AA<\/p>\n

      Contact: info@plug-n-go.com | +44 (0)330 232 1111<\/p>\n

        \n
      1. Information We Collect<\/strong><\/li>\n<\/ol>\n

        When you register for our service:<\/strong><\/p>\n

          \n
        • Name and contact details (email, phone number)<\/li>\n
        • Payment card information<\/li>\n
        • Vehicle information (optional)<\/li>\n
        • Address (if ordering RFID card\/fob)<\/li>\n<\/ul>\n

          When you use our charging service:<\/strong><\/p>\n

            \n
          • Charging session data (location, duration, energy consumed)<\/li>\n
          • Payment transactions<\/li>\n
          • App usage data<\/li>\n
          • Device information (IP address, device type)<\/li>\n<\/ul>\n

            From our website and app:<\/strong><\/p>\n

              \n
            • Cookies and similar technologies<\/li>\n
            • Analytics data<\/li>\n
            • Service performance data<\/li>\n<\/ul>\n
                \n
              1. How We Use Your Information<\/strong><\/li>\n<\/ol>\n

                To provide our service:<\/strong><\/p>\n

                  \n
                • Process your charging sessions<\/li>\n
                • Handle payments<\/li>\n
                • Send receipts and invoices<\/li>\n
                • Manage your account<\/li>\n<\/ul>\n

                  To improve our service:<\/strong><\/p>\n

                    \n
                  • Analyse usage patterns<\/li>\n
                  • Monitor network performance<\/li>\n
                  • Develop new features<\/li>\n
                  • Troubleshoot technical issues<\/li>\n<\/ul>\n

                    To communicate with you:<\/strong><\/p>\n

                      \n
                    • Service updates<\/li>\n
                    • Account notifications<\/li>\n
                    • Customer support<\/li>\n
                    • Marketing (with your consent)<\/li>\n<\/ul>\n

                      For legal and security purposes:<\/strong><\/p>\n

                        \n
                      • Comply with legal obligations<\/li>\n
                      • Prevent fraud<\/li>\n
                      • Protect our rights<\/li>\n
                      • Ensure network security<\/li>\n<\/ul>\n
                          \n
                        1. Legal Basis for Processing<\/strong><\/li>\n<\/ol>\n

                          We process your personal data based on:<\/p>\n

                          Contract performance:<\/strong> To provide you with charging services
                          \nLegitimate interests:<\/strong> To improve our service and prevent fraud
                          \nLegal compliance:<\/strong> To meet our legal obligations
                          \nYour consent:<\/strong> For marketing communications (you can withdraw anytime)<\/p>\n

                            \n
                          1. How We Share Your Information<\/strong><\/li>\n<\/ol>\n

                            We share your data with:<\/strong><\/p>\n

                            Payment processors:<\/strong> To handle transactions securely
                            \nRoaming partners:<\/strong> To enable charging on partner networks (Virta and others)
                            \nService providers:<\/strong> For IT, customer support, and analytics
                            \nLegal authorities:<\/strong> When required by law<\/p>\n

                            We never sell your personal data to third parties.<\/strong><\/p>\n

                              \n
                            1. International Data Transfers<\/strong><\/li>\n<\/ol>\n

                              Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place through:<\/p>\n