Privacy Policy

Last Updated: 30/03/2026

  1. Introduction

Plug-n-Go Limited, Plug-n-Go (CI) Limited, and Plug-n-Go (Gibraltar) Limited (together “Plug-n-Go”, “we”, “us”, “our”) are committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our electric vehicle charging services.

  1. Who We Are

UK Operations
Plug-n-Go Limited
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom

Guernsey Operations
Plug-n-Go (CI) Limited
Insert new address
Channel Islands

Gibraltar Operations
Plug-n-Go (Gibraltar) Limited
19A Town Range, PO Box 872
Gibraltar GX11 1AA

Contact: info@plug-n-go.com | +44 (0)330 232 1111

  1. Information We Collect

When you register for our service:

  • Name and contact details (email, phone number)
  • Payment card information
  • Vehicle information (optional)
  • Address (if ordering RFID card/fob)

When you use our charging service:

  • Charging session data (location, duration, energy consumed)
  • Payment transactions
  • App usage data
  • Device information (IP address, device type)

From our website and app:

  • Cookies and similar technologies
  • Analytics data
  • Service performance data
  1. How We Use Your Information

To provide our service:

  • Process your charging sessions
  • Handle payments
  • Send receipts and invoices
  • Manage your account

To improve our service:

  • Analyse usage patterns
  • Monitor network performance
  • Develop new features
  • Troubleshoot technical issues

To communicate with you:

  • Service updates
  • Account notifications
  • Customer support
  • Marketing (with your consent)

For legal and security purposes:

  • Comply with legal obligations
  • Prevent fraud
  • Protect our rights
  • Ensure network security
  1. Legal Basis for Processing

We process your personal data based on:

Contract performance: To provide you with charging services
Legitimate interests: To improve our service and prevent fraud
Legal compliance: To meet our legal obligations
Your consent: For marketing communications (you can withdraw anytime)

  1. How We Share Your Information

We share your data with:

Payment processors: To handle transactions securely
Roaming partners: To enable charging on partner networks (Virta and others)
Service providers: For IT, customer support, and analytics
Legal authorities: When required by law

We never sell your personal data to third parties.

  1. International Data Transfers

Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place through:

  • EU Standard Contractual Clauses
  • Adequacy decisions
  • Other approved transfer mechanisms
  1. Data Retention

Active accounts: We retain your data while your account is active
Inactive accounts: If you don’t use our service for 24 months, we’ll notify you and may delete your account
Charging records: We retain transaction records for 7 years for accounting and legal purposes
After account closure: We delete or anonymise your data within 30 days, except where legally required to retain it

  1. Your Rights

Under data protection law, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Restriction: Limit how we use your data
Portability: Receive your data in a portable format
Object: Object to certain types of processing
Withdraw consent: For marketing or other consent-based processing

To exercise these rights: Email info@plug-n-go.com or call +44 (0)330 232 1111

  1. Data Security

We protect your data using:

  • Encryption (in transit and at rest)
  • Secure payment processing (PCI DSS compliant)
  • Access controls and authentication
  • Regular security audits
  • Staff training on data protection
  1. Cookies

Our website and app use cookies to:

  • Remember your preferences
  • Analyse how you use our service
  • Improve functionality

You can control cookies through your browser settings.

Essential cookies: Required for the service to function
Analytics cookies: Help us improve the service
Marketing cookies: Used for targeted advertising (with your consent)

  1. Children’s Privacy

Our service is not intended for anyone under 18. We don’t knowingly collect data from children. If you’re under 18, please don’t use our service.

  1. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes via:

  • Email to your registered address
  • Notice in our app
  • Notice on our website
  1. Complaints

If you have concerns about how we handle your data:

Contact us first:
Email: info@plug-n-go.com
Phone: +44 (0)330 232 1111

Or contact the relevant authority:

UK: Information Commissioner’s Office (ICO)
Website: ico.org.uk

Guernsey: Office of the Data Protection Commissioner
Website: odpa.gg

Gibraltar: Gibraltar Regulatory Authority
Website: gra.gi

  1. Contact Us

For privacy questions or to exercise your rights:

Email: info@plug-n-go.com
Phone: +44 (0)330 232 1111